Front Office & Administrative Officer - Dynamic Customer Service Role in Bali

Are you a people-person with a passion for delivering exceptional service? PERSOL is seeking a motivated Front Office & Administrative Officer to join our team in Bali. This dynamic role offers a fast-paced environment where no two days are the same. As part of our growing team, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. Located in the vibrant city of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you'll be at the heart of Bali's bustling tourism scene.

In this role, you will handle a variety of administrative tasks, from managing reservations and check-ins to coordinating with various departments to ensure smooth operations. You'll use tools like Microsoft Office Suite and Guestline for reservations and CRM. This is an opportunity to grow within a company that values professional development and work-life balance.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins, check-outs, and reservations using Guestline and Microsoft Office Suite.
• Coordinate with housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Handle guest inquiries and complaints, providing prompt and professional solutions.
• Maintain accurate records of guest information and stay details.
• Assist in the preparation of daily reports and other administrative tasks.
• Ensure compliance with hotel policies and procedures.
• Support the front desk team during peak times to ensure high service standards.
• Assist in the organization of events and meetings, including room setups and coordination with vendors.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or administrative role, preferably in the hospitality industry.
• Fluent in English and Bahasa Indonesia, with excellent communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using Microsoft Office Suite and Guestline.
• Customer service certification is a plus.
• Ability to work well under pressure in a fast-paced environment.
• Knowledge of local regulations and customs is beneficial.
• Flexible and adaptable to changing priorities and a dynamic work environment.

🛠️ Keahlian

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