IT Helpdesk Analyst L1.5

Join IT by Design Philippines Inc. as an IT Helpdesk Analyst L1.5 in Bali and become part of a team that values innovation and growth. This role offers a clear career progression path from L1.5 to specialist roles, with comprehensive training and mentorship to help you excel in your career. You'll be working in a dynamic and supportive environment where your contributions are valued and recognized.

As an IT Helpdesk Analyst L1.5, you'll be the first point of contact for IT-related issues, providing technical support to employees across various departments. You'll use tools like ServiceNow, Jira, and Slack to manage and resolve tickets efficiently. This role is perfect for someone looking to build a strong foundation in IT support and gain valuable experience in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, resolving hardware, software, and network issues.
• Manage and track IT service requests using ServiceNow and Jira.
• Document and maintain detailed records of all IT incidents and resolutions.
• Collaborate with cross-functional teams to ensure smooth IT operations.
• Conduct regular system checks and maintenance to prevent potential issues.
• Assist in the implementation of new IT systems and software.
• Train and mentor junior staff on basic IT support tasks.
• Stay updated with the latest IT trends and technologies to provide better support.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a related role.
• Familiarity with ITIL framework and best practices.
• Proficient in using ServiceNow, Jira, and other IT support tools.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English is a must; knowledge of Bahasa Indonesia is a plus.

🛠️ Keahlian

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