Major Incident Manager (IOC) - Remote from Bali

Join Dexcom, a global leader in continuous glucose monitoring technology, as a Major Incident Manager (IOC) and play a pivotal role in ensuring seamless IT operations for our life-changing medical devices. Based remotely from the vibrant island of Bali, you'll leverage your expertise in IT Incident Management to oversee and resolve critical incidents that impact our operations. Dexcom's mission is to improve the lives of people living with diabetes through innovative technology, and as a Major Incident Manager, you'll be at the forefront of supporting this mission.

In this role, you'll be responsible for managing major incidents that arise within our IT infrastructure, ensuring minimal disruption to our services. You'll work closely with cross-functional teams to implement solutions, document incidents, and continuously improve our incident management processes. With Dexcom's headquarters in San Diego, California, and a strong presence in Indonesia, this is a unique opportunity to contribute to a global company while enjoying the beauty and culture of Bali.

If you're passionate about IT Incident Management and want to make a difference in the medical technology industry, Dexcom invites you to apply for this exciting remote position from Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage major incidents that impact IT operations, ensuring minimal disruption to services.
• Coordinate with cross-functional teams to implement solutions and restore normal operations.
• Document incidents, root causes, and resolutions to improve future incident management processes.
• Monitor and analyze incident trends to identify areas for process improvement.
• Ensure compliance with ITIL and other relevant incident management frameworks.
• Provide incident management training and support to junior team members.
• Collaborate with stakeholders to communicate incident status and updates.
• Continuously improve incident management processes and tools.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT Incident Management.
• Certification in ITIL Foundation or equivalent (e.g., ITIL 4 Foundation).
• Experience with incident management tools such as ServiceNow, BMC Remedy, or Jira Service Management.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Familiarity with medical device software and hardware is a plus.

🛠️ Keahlian

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